PRE-HOME VISIT RISK & SAFETY ASSESSMENT

CHILDREN'S PODIATRY

Children’s feet differ to adults feet in a number of ways and are continually growing fast right throughOUT childhood. A child’s foot doesn’t stop growing until a couple of years after puberty and whilE most conditions self-resolve, it’s always a good idea to know the difference between what is ‘going to be okay’ and what should ‘require further attention’. Book a visit with us AND WE CAN assess your child’s feet and take the steps necessary to ensurE THE best outcome.

CHILBLAINS

Are the end of your toes looking a little red? Are they a little uncomfortable or cold? Find out the probable cause and treatments.

INJURIES

IF YOU HAVE SUSTAINED AN injurY (WHETHER SPORTS-RELATED OR NOT) TO EITHER THE FOREFOOT OR ANY PART OF THE FOOT, ANKLE, KNEES AND LEGS, WE CAN ASSIST WITH THE APPROPRIATE TREATMENT AND REHABILITATION STRATEGY.

BUNIONS

We all know what they are! Are your bunions stopping you from living your best life. There are a number of things we can do to stop the progression of the bunion plus we can recommend different types of footwear that may help with any discomfort in shoes.

PAIN IN-BETWEEN TOES

whether corns are developing in between your toes due to bones rubbing against other toes, or IT’S a little itchy, we can directly address the root of the pain and trial a number of methods to stop reoccurrence.

BIG TOE PAIN

The big Toe is one hell of a unit and sometimes it can be quite sore when we walk or wear shoes. There are a number of causes that may cause pain around the big toe joint. We can help locate the cause and offer solutions to resolve the pain or even work around it.

COLD AND PAINFUL TOES

Particularly in lower temperatures, the blood vessels at the end of our toes can play up leading to color changes and painful sores on our toes. Treatments include regulating temperature around the foot and aiding circulation to the feet.

TOE DEFORMITY

with all the mileage we do on our feet and the footwear we all wear today. The structures around are toes have more often than not, been through a lot and it can start to deform our toes. While there isn’t much that can be done to correct deformities without surgery, plenty can be done to try and alleviate any pain caused by the toes in question.

BALANCE & FALLS

If you feel your balance is a little off, we can help identify what is causing your instability and advise you on steps we can take to minimize risk and prevent injury.

NEUROLOGICAL

A number of factors can result in a loss of sensations like pressure, heat, or proprioception. We can conduct tests to identify any declines and offer advice on management.

CIRCULATION

Sometimes with age our circulation can start to decline and we may start noticing cold or discolored feet. Often we may notice some fluid building up or veiny appearances around our feet. Whist it usually isn’t anything serious, it may signal underlying conditions that may require further attention. If you have any concerns, please do not hesitate to book an appointment with our experts.

GOUT

Gout can be known as a form of arthritis characterized by severe pain, redness and tenderness around joints. This happens when too much uric acid crystallizes and deposits in the joints like the big toe joint and sometimes the ankle joint.

DIABETES

Having diabetes increases your risk of foot complications including ulcers and amputations. Monitoring your feet daily can prevent serious complications. People with Diabetes are strongly advised to see Podiatrists to ensure everything is going okay.

Why?

Excessive blood glucose levels for prolonged periods of time can damage blood vessels and nerves which are essential for healing, balance and sensations.

Arrange your appointment with us to get you on back on the right path!

FRACTURES

With any fracture; initially, we want to prevent any weight going over the fractured area. After the right amount of time we can increase loading and provide you with appropriate rehab to get you back on your feet, potentially pain free.

SWELLING

Swelling can often be a sign of an injury, fluid retention and/or many other possibilities. Once we have worked out the cause, we can work towards treatments.

MUSCLES & TENDONS

Usually related to some cramming of the structures during activity due to hyper-mobility of the joints in your foot. We can often limit those movements using different types of shoes and/or some insoles to limit the crunch.

TOP OF FOOT PAIN

Usually related to some cramming of the structures during activity due to hyper-mobility of the joints in your foot. We can often limit those movements using different types of shoes and/or some insoles to limit the crunch.

INSTABILITY

Feeling a little bit wobbly or instable? This can be caused by a variety of complications including muscle strength, mechanical and Neurological deficits. Come in and see us to help work out where it may be coming from and how we can help.

ATHRITIS

Whilst there are different types, Arthritis refers to acute or chronic tenderness in our joints. In our feet, this can limit some of our movements which are vital to walk efficiently. In many cases, we can promote or even limit movement in the foot to reduce arthritic related pain.

LIGAMENTS

Ligaments keep the structures in our ankle together and stable. If you a feel some pain while walking or if your foot seems a little swollen after a bad landing, let us help you work out what’s happened and what to do next.

WARTS

Warts can often look like a corn and at timeS, cause a little bit of discomfort. Podiatrists can attempt to remove warts with a number of methods. Give us a call to find out more.

RED, HOT & SWOLLEN

These are signs of what could be a more serious infection, to save you from further risk. Try get to your General Practitioner. Once this is given the all clear , give us a call to help manage and prevent reoccurrence.

CRACKED HEELS

We not only can smoothen your heels, but we can provide you with the steps and education to prevent them from cracking again.

HEEL PAIN

Unsure what’s causing you discomfort under or around your heels? We can work it out and provide you with relief and education on how it develops and potentially stop RE-OCCURRENCE.

LOSS OF PADDING

As we get older or as our body begins to change, our cushioning beneath our feet can starT to diminish, making it a little less comfortable to perform day to day tasks. Depending on what is happening, we can help with inserts or shoe modifications.

HEEL FRACTURE

With any fracture; initially, we want to prevent any weight IMPACTING the fractured area. After the right amount of time we can increase loading and provide you with appropriate rehabilitation to get you back on your feet, potentially pain free.

HEEL SPUR

A condition involving a bony outgrowth from the heel bone which can get very uncomfortable. There a few treatments on the path to relief, some simpler than others, however we can work out which would work best for you.

PLANTAR FASCIITIS

A very common cause of heel pain in the Foot world! We can narrow down where the strain is coming from and provide a number of treatment options to relieve your pain!

ACHILLES

Feeling a little tight? Achilles tightness can arise from a continuous strain in your mechanics or from ill-fitting footwear or activity. It’s important its addressed and managed before something more serious happens.

TELL US MORE OR ORGANISE A VISIT

GIVE US A CALL on (03) 9114 8555 TO TELL US MORE about your symptoms and arrange a home visit, OR simply fill in the form beLOW.

DRY SKIN

We not only can smoothen your feet, but we can provide you with the steps and education to prevent them from getting dry again.

EXCESSIVE SWEATING

It’s important that we control moisture around our feet. Whilst sometimes it may be beyond our control, it may be worth carrying an extra pair of socks around to swap over when the first pair get too wet.

PAIN ON BALLS OF THE FEET

There are an array of conditions that may cause some pain around the balls of your feet. We can help diagnose, relieve and refer to the appropriate treatment should it require any special intervention.

TINEA

Tinea can be quite itchy, but there is a little bit more to treatment than simply using creams from your chemist. It’s important to manage your environment including shoes, socks, bed sheets and even floor surfaces.

CORNS & CALLUSES

Hard skin around your feet? Does it sometimes feel like there is a stone in your shoe? We can manage that for you with ease!

SPLITTING TOENAIL

Splitting nails and you don’t know why? Let’s try and get them back together.

PAINFUL TOENAIL

Sometimes it’s a little hard to work our why your nails could be painful. Let us have a look at it to try and work out where its coming from and better yet, provide you with relief!

THICKENED TOENAIL

There are a number of reasons why your toe nails can thicken, whether it’s hereditary or due to poor
circulation or trauma, we can help manage their appearance and complexities.

PITTED TOENAIL

Are your toe nails starting to pit or indent? Not happy with how it looks? We can help.

FUNGAL TOENAIL

Are your nails looking a little white or a little yellow? Are they getting thicker or a little crumbly? Once we’ve helped determine that your nails are in fact fungal, we can help provide education on relevant management to help you get back on the right track to clearer nails.

DARKENED TOENAIL

Whilst they may indicate an underlying condition, more often than not, darkened toenails are a result of trauma. If you would like us to have a look, let us know.

PRIVACY POLICY + TERMS & CONDITIONS

The Toe Truck is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses and Medicare details
This Personal Information is obtained and may be discussed in ways including (yourself, your GP, carers, case managers, relevant care facility or via our website)
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained

For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and
Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
The Toe Truck will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please call or email us.

Scheduling a Home Visit

Given the nature of home visits, it’d be near impossible to book an appointment online in a timely manner. As such, once you submit this form with your preferred date and time/s, we will contact you to confirm your booking. Until you receive a call or email confirming your home visit, the home visit is not confirmed.

Payment

Home visits are charged a little differently to our clinic appointments. This is to address costs associated with things like admin travel and time. To see our schedule of fees, click here.

Attendance

Once a home visit has been booked in and confirmed, it is your responsibility to ensure you are home at the reserved time. In the event you or the client resides in a gated community, critical care unit or other such location that requires security access, you are responsible to inform the necessary staff of the location the appointment is taking place.

Home Visit Disclaimer

Whilst we provide home based services to you, your main contact will remain your GP or Case manager
The Toe truck is open during standard business hours Monday to Friday and does not provide emergency services or any services outside the scope of a Podiatrist. Our scope during home visits are limited to both the Health professional and clients’ safety, best practice, and the environment of your home.
In any case of a medical emergency, your first point of call would need to be to Emergency Services or GP.

Cancellation Policy

We know your time is valuable, the same as our Podiatrist’s time. Thus we would require at least 12 hours’ (in-clinic) or 24 hours (Home visit) notice if you cannot keep your in clinic appointment so that we can give your appointment time to another patient who can attend.
A cancellation fee of $30 applies to non-attendance or late cancellations. The fee is not rebatable through Medicare.
If there are any circumstances beyond your control which prevent you from cancelling your appointment, please let us know as soon as possible.

PRE HOME VISIT RISK & SAFETY ASSESSMENT

In order to send one of your Health Professionals our to our clients home’s it is important that you confirm that;

You consent to one of our staff members visiting your home
You provide us with any special instructions to access your home and preferred mode of entry.
If someone else will be present during our visit
That if you do have pets in the house or garden, where the health professional cannot preform the treatment safely the pet is placed in another room during the visit.
Nobody will be smoking in the house during the visit
You will inform us of any significant alcohol or drug consumption in the house, if any before our visit.
If anyone in the house has a history of aggression
If there are weapons or firearms in the house, that they are stored to the standard provided for by the Firearms Act 1996 ( Schedule4).
If anyone in the house recently suffering from an infective illness? (eg flu, scabies, chicken pox, TB, norovirus gastroenteritis).
There are no other factors that might make it difficult for a clinician to conduct a treatment at home? For example, suitable space or lighting available to conduct the treatment?
You consider it safe for a clinician to conduct a visit to this client’s home

COVID-19 RISK ASSESSMENT

Nobody in the home has been diagnosed with COVID-19, or awaiting test results for COVID-19? i.e confirmed case or high risk for potential case
Have not been overseas or on a cruise ship in the last 14 days
Have not been in contact with, or do you live with, someone who has COVID-19, or waiting test results for COVID-19? i.e contact with a confirmed case or high risk for potential case
Have not had any symptoms such as fever, night sweats or chills, or respiratory symptoms such as runny nose, cough, sore throat or shortness of breath?
You will remain vigilant for the development of fever or flu-like symptoms as well as avoid contact with anyone who is unwell or has recently travelled overseas.
To practice safe social distancing, please avoid having any visitors and limit the number of family members within the home when your health professional attends.
Clinicians coming to see you at home will be continuing to you these questions prior to entering your home. If you have any questions or concerns please do not hesitate ask us, your care coordinator, or other medical professionals involved in your care.
Services will continue as per usual for now.
Be aware this is a changing environment and we will update you as recommendations change.
Education for clients; To prevent infection please practice good hand hygiene and respiratory hygiene by:

Practicing excellent hand hygiene
Avoiding Touching your face
Maintaining >1.5m distance from client/therapist at all time where possible
Notifying your therapist & Care Coordinator as soon as any changes in symptoms or contact arise
and visit https://www.health.gov.au/health-topics/novel-coronavirus-2019-ncov

ARRANGE A HOME VISIT

INGROWN TOENAILS

Are your nails digging into your skin, causing you havoc and pain? Ingrown toenails are not only painful, but can become a potential gateway for infection. Not only can we relieve you from your pain, we have a number of non-surgical methods to avoid that ingrown creeping its way back into your toes.

pre-home visit risk & safety assessment

Please read the below to ensure we can safely visit your home

COVID-19 RISK ASSESSMENT

Call us (03) 8383 8686

email us info@thetoetruck.com.au